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On Call Service

Wyndarra's On Call Service is the contact point for assessment to many of Wyndarra's Services. This vital service allows clients to access information, support, advocacy, and assistance. The assessment process then allows for referrals within the organisation, e.g. counselling or to other organisations within the community, including visiting services that may visit from time to time.  


The On Call service assists in a wide range of services including:

  • Support

  • Access to resources

  • Filling out forms

  • Information

  • Advice

  • Crisis Response

  • Financial support, Private Rental Assistance (PRA), No Interest Loan Scheme (NILS).

  • Internal referral to one of our services

  • Advocacy

  • Access or referrals to other services, including Centrelink, Homes Tasmania, Aurora Hardship, Anglicare, Financial counselling service, and Legal Services

Hours of Service

Mon: 1:00pm - 4:00pm

Tues - Fri: 10:30am - 12:30pm & 1:30pm - 3:30pm


On Call Service also provides

Needle and Syringe Program

The Needle Syringe Program (NSP) is a public health initiative to advocate/educate for harm minimisation around the spread of blood infections: HIV/AIDS and hepatitis B and C among people who inject drugs and the wider community. The NSP requested equipment is disseminated through our On Call Service by requesting to see an appropriate trained permit holder. Our staff ensure we provide a confidential, non-judgment service, vital to the health and wellbeing of not only individuals, but the community as a whole.

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Emergency Relief

Fund Program

Emergency Relief Fund (ERF) Program is funded through the Federal Government and is provided through our On Call Service. ERF provides financial support to assist people to address immediate basic needs in times of financial crisis. this can be in the form of material or financial aid whilst maintaining the dignity of the clients and their families during unexpected crisis in their life. 



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